Refund policy

Return & Refund Policy

Effective Date: January 1, 2025

Welcome to VELISEA. We strive to provide premium-quality fashion jewellery and an exceptional shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

At VELISEA, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement under the conditions below.

To be eligible for a return:

The return request must be made within 7 days of receiving your order.
The product must be unused, unworn, and in its original condition.
All original tags, packaging, invoices, and accessories must be intact.
The product must not show any signs of wear, damage, alteration, or misuse.

Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return or exchange unless they are damaged or incorrect upon delivery:

Earrings
Nose Pins
Personalized or Customized Jewellery
Gift Cards
Clearance or Sale Items
Products purchased during special promotional offers (unless damaged or defective)

Damaged or Incorrect Products

If you receive:

A damaged product
A defective product
The wrong item
Missing products from your order

Please contact our Customer Support within 48 hours of delivery.

Kindly share:

Order Number
Product Images
Unboxing Video (mandatory for damaged or missing item claims)
Images of the shipping package

Claims made without an unboxing video may not be eligible for approval.

Exchange Policy

We currently offer exchanges only for:

Damaged products
Manufacturing defects
Incorrect products delivered

Exchange requests are subject to stock availability.

Return Process

To initiate a return:

Contact our Customer Support team.
Provide your Order ID and the reason for the return.
Share supporting images and the unboxing video if required.
Our team will review your request within 2–3 business days.
Once approved, pickup instructions will be shared where service is available.

In locations where reverse pickup is unavailable, customers may be requested to ship the product to our return address. Shipping reimbursement may be provided only for approved claims.

Refund Policy

After we receive and inspect the returned product, refunds will be processed as follows:

Refunds are initiated within 5–7 business days after approval.
The refund will be credited to the original payment method.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect.

Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may request a return only if eligible under this policy.

Return Shipping Charges

If the return is due to our error (wrong product, damaged product, or manufacturing defect), VELISEA will bear the return shipping cost.
If the return is requested for any other approved reason, shipping charges may be deducted from the refund amount.

Quality Assurance

Every VELISEA product undergoes strict quality checks before dispatch. We are committed to delivering jewellery that meets our premium quality standards.

Important Notes

Natural variations in color due to photography or screen settings are not considered defects.
Minor variations in finish or handcrafted details are part of the product’s uniqueness.
Returns that do not meet our policy requirements may be declined.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

VELISEA
Website: www.velisea.in

Customer Support Email: contact@velisea.in

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

Thank you for shopping with VELISEA.

We appreciate your trust and look forward to making every shopping experience elegant, seamless, and memorable.

VELISEA
Crafted for You.